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Velvet Hour

Cancellation & refunds

Last updated October 2026

Short version: cancel any time in two clicks, keep what you paid for until the end of the period, and we refund mistakes.

Cancelling a plan

  • Go to Plans → Manage subscription → Cancel subscription. No emails or phone calls needed.
  • You keep your plan, minutes and smarter replies until the end of the period you paid for. You won't be charged again.
  • Your chats and memories stay in your account on the free plan, until you delete them.

Changing plans

  • Upgrading (for example Plus to Premium) starts straight away. You pay only the difference for the rest of the current period.
  • Downgrading starts at your next renewal, so you keep what you already paid for.
  • Switching from monthly to yearly starts straight away, and the unused part of your month is credited.

Refunds

Every message and call costs us money as it happens, so payments are generally not refundable. We do refund in these cases:

  • Charged by mistake, charged twice, or charged after you cancelled: full refund.
  • First subscription payment: if you change your mind within 7 days and have used fewer than 10 call minutes, we refund it in full.
  • Minute packs: within 14 days of purchase, if you haven't used any of the pack's minutes.
  • Something broke and you couldn't use what you paid for: tell us and we'll make it right with a refund or extra minutes.

Calls that never connect are never charged, so there is nothing to refund for those.

How to ask

Email support@velvethour.io from the address on your account and tell us what happened. We reply within 2 business days, and approved refunds go back to your original card through Stripe, usually within 5 to 10 business days.

If the law where you live gives you more rights than this policy, those rights apply.